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andreasassuolo
#1 Posted : Friday, May 20, 2011 3:30:44 AM(UTC)
andreasassuolo
Rank: Newbie

Groups: Registered
Joined: 5/17/2011(UTC)
Posts: 4

Hi,

I have installed the agent on PCs by agenstaller manually from a USB driver.

I have received data for few hours and then it stopped. I can see the computer in the main tab but when i click on"connect to.." it says that there is no connection, and that i should enter the new IP address".

My questions are:

- is this due to the user doing something on the computer?
- is it a matter of antivirus?
- can i prevent this from happening?

Thanks,
S.
andreasassuolo
#2 Posted : Sunday, May 22, 2011 10:50:30 PM(UTC)
andreasassuolo
Rank: Newbie

Groups: Registered
Joined: 5/17/2011(UTC)
Posts: 4

Hi,

It's about one week I try to get BBP to work but it seems impossible.

My problem it that it starts and stops recording information when it likes and I am not able to control it, it may be me but I think there is a lack of information about FAQ and instructions.

If BBP keeps working this way it's absolutely of no help and use to me.

Please help.

S.


joe
#3 Posted : Monday, May 23, 2011 3:47:56 PM(UTC)
joe
Rank: Administration

Groups: Administrators, Registered
Joined: 11/10/2009(UTC)
Posts: 145

Hi,

Can you please contact info@asmsoftware.com with this problem?
Just link to this forum post inside this email would be fine.
Our support specialist will assist you with this problem.
Looks like it requires some troubleshooting and it would be better to do it using email.

Joe

andreasassuolo
#4 Posted : Tuesday, May 24, 2011 9:38:18 PM(UTC)
andreasassuolo
Rank: Newbie

Groups: Registered
Joined: 5/17/2011(UTC)
Posts: 4

Hi Joe,

I did as you said but the answers are not helping some suggest it's normal.. other avoid the question.

At this point I think I'll try to re-install software and agents otherwise I just change software.

Thanks,
Andrea
joe
#5 Posted : Wednesday, May 25, 2011 9:55:49 AM(UTC)
joe
Rank: Administration

Groups: Administrators, Registered
Joined: 11/10/2009(UTC)
Posts: 145

Hi Andrea,
In order to help you our support specialist needs to ask you questions, which will help us to determine why your situation is different from others and BB doesn’t work up to your expectations. So please communicate more with them. If you think you are not getting your answers, please emphasize your questions. We want to make it work for you.
Joe
jbruce19
#6 Posted : Tuesday, April 24, 2018 2:41:20 AM(UTC)
jbruce19
Rank: Member

Groups: Registered
Joined: 3/25/2018(UTC)
Posts: 17

jbruce19
#7 Posted : Thursday, June 14, 2018 8:24:56 PM(UTC)
jbruce19
Rank: Member

Groups: Registered
Joined: 3/25/2018(UTC)
Posts: 17

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