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dally
#1 Posted : Saturday, January 15, 2011 2:54:47 PM(UTC)
dally
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Posts: 7

I have just registered and downloaded blackbox express, but when i enter my login and password i get a "access denied" message?

Please help


thanks!
joe
#2 Posted : Saturday, January 15, 2011 3:10:13 PM(UTC)
joe
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Hi,
Please clarify, where you got this message.
Our website, or BlackBox Express application?
Joe
dally
#3 Posted : Saturday, January 15, 2011 3:17:23 PM(UTC)
dally
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Blackbox application gives me that message.

I have successfully registered (although i did not receive an email?) and then downloaded application, installed it, and then tried to log in with my user name and password (same one that i used when registering) and the application just gives me "access denied" message.
joe
#4 Posted : Saturday, January 15, 2011 3:26:41 PM(UTC)
joe
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Your registration on our website doesn't have anything to do with credentials in BlackBox Express application.
Was it a first time, when you launched BlackBox Express, when you got a dialog asking you for credentials?
Or you went to settings dialog, set application to be password protected and forgot your password?

joe
dally
#5 Posted : Saturday, January 15, 2011 3:36:16 PM(UTC)
dally
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Posts: 7

It happened first time after i installed the application. I never got the the aplication settings or anything beacuse it doesn't let me in..

here's pics
uuuimg375.imageshack.us/i/75396019.jpg/

uuuimg51.imageshack.us/i/75771056.jpg/

Edited by user Saturday, January 15, 2011 3:37:29 PM(UTC)  | Reason: Not specified

joe
#6 Posted : Saturday, January 15, 2011 3:40:23 PM(UTC)
joe
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I am not able to see pictures, which you posted.
Situation, which you described is very strange.
By default password protection is set to be off.
So on first launch you shouldn't get this message.
Did you anyone else used BlackBox previously on this computer?

joe
dally
#7 Posted : Saturday, January 15, 2011 3:46:00 PM(UTC)
dally
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I did first found blackbox on some software download site, from which i downloaded and installed it, but it didn't work because it asked for a registration on your site (or something like that)so i uninstalled it, went to this site, registered and downloaded and now this happens.

Could it be that there is something left in the registry?

I will try restoring my computer to an earlier point and reinstall blackbox, maybe then it will work...?
joe
#8 Posted : Saturday, January 15, 2011 4:07:07 PM(UTC)
joe
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Can you please tell us which exact version of express you are using and name of mentioned download site?
Restoring computer to earlier point seems like a good thing to try in this case.
On screenshots, which I finally was able to see, dialog boxes have icon with grey outline, not brown/orange as we have it in Express version.
is it just jpeg compession issue, or you have a dialog from different version of our software?

joe
dally
#9 Posted : Saturday, January 15, 2011 4:16:41 PM(UTC)
dally
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Posts: 7

I have downloaded and istalled BlackBox Security Monitor Express 1.0 b89 from your site.

dialog boxes are gray (I am using windows 7 with standard windows theme)

I don't quite remember where i've downloaded that first blackbox software, I believe it was either from softpedia.com or download.cnet.com

I will restore my pc and try instaling fresh copy from this site and let you know..


thanks for your help
joe
#10 Posted : Saturday, January 15, 2011 4:31:04 PM(UTC)
joe
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I just reinstalled b89 from our site to double check.
All windows in this application have icons with brown/orange outline.

joe
dally
#11 Posted : Sunday, January 16, 2011 8:18:45 AM(UTC)
dally
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Posts: 7

I've restored windows, installed blackbox from this site and it now works great!

Thanks Joe!

joe
#12 Posted : Sunday, January 16, 2011 11:20:33 AM(UTC)
joe
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You are welcome.

I hope you will like BlackBox Express and will share your feedback with us.
What you like and don't like and how we can improve it.
If you want you can post it here or send it directly to me joe@asmsoftware.com

joe
Delta Black
#13 Posted : Thursday, April 21, 2011 8:48:18 AM(UTC)
Delta Black
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I have just registered and downloaded
BlackBox Express application, but when i enter my login and password i get a "access denied" message?

Please help


thanks!
joe
#14 Posted : Saturday, April 23, 2011 9:08:32 AM(UTC)
joe
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Joined: 11/10/2009(UTC)
Posts: 145

By default password protection is set to be off.
On first launch you shouldn't get this message.
Did you anyone else used BlackBox previously on this computer?
Smokeey007
#15 Posted : Wednesday, April 27, 2011 5:45:36 AM(UTC)
Smokeey007
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Posts: 2

Hi,

I am having the same problem.

I used the download from the www.asmsoftware.com site and on startup it has the user/pass prompt for which I don't know the username and password.

I tried a couple 3rd party uninstallers to completely remove every piece of any previous installs from the registry to leftover folders, etc. and the problem still comes up after I restart and reinstall.

I don't have the luxury of formating my computer and reinstalling Windows 7 like a previous poster did.

Any help is appreciated.

Thank you!
joe
#16 Posted : Tuesday, May 3, 2011 2:22:19 AM(UTC)
joe
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Reinstallation of BlackBox itself should help.
nzsavageoz
#17 Posted : Tuesday, January 10, 2012 4:42:37 PM(UTC)
nzsavageoz
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Hi I have just downloaded BlackBoxExpress-1.0.b89 and get a dialog box asking for username and password. I have installed and uninstalled 3 times and still get the same dialog box, nobody else has had access to my laptop as I have only just downloaded it. Help with this issue would be very much appreciated, Thanks.
jkeseattle
#18 Posted : Tuesday, January 24, 2012 2:41:12 PM(UTC)
jkeseattle
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I have the exact same problem, and have gone though the exact same unistall/reinstall process. Have yet to ever get into the software to enter my own username/password -- it's all happening at the first running of the program after download
joek0114
#19 Posted : Tuesday, September 21, 2021 3:23:01 AM(UTC)
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#20 Posted : Monday, October 11, 2021 10:11:28 PM(UTC)
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